Amazon Home Warranty review

About Amazon Home Warranty

Amazon Home Warranty is a home warranty carrier. It is not affiliated with Amazon.com. A home warranty is a service contract that covers major home systems and/or appliances. Amazon Home Warranty has been around for almost 11 years.

What types of homes are covered?

Amazon Home Warranty covers single-family homes (including manufactured homes), new construction homes, condominiums, townhomes, and mobile homes under 5,000 square feet. Coverage is for occupied, owned, or rented residential property. Properties used for commercial and business purposes are not covered. Amazon Home Warranty follows the industry standard for the types of homes it covers. Shared appliances with other home units are not covered.

Available plans

Amazon Home Warranty offers three plans you could choose from: the Systems Plan, Appliances Plan, and Combo Plan. The Combo Plan includes everything that’s covered in the Systems Plan and the Appliances Plan.

Systems Plans

Covers 8 home systems, including:

• Central ac system
• Central heating system
• Plumbing (including stoppages)
• Electrical system
• Hot water heater
• Ductwork
• Jetted bathtub
• Garage door openers

Appliances Plan

Covers 15 appliances, including:

• Dishwasher
• Refrigerator (with ice maker)
• Clothes dryer
• Clothes washer
• Standalone freezer
• Trash compactor
• Oven, range, stove, or cooktop
• Kitchen fan/exhaust hood
• Microwave ovens
• Instant hot water dispenser
• Garbage disposal
• Attic fan
• Ceiling fan
• Bathroom exhaust fan
• Doorbell

Combo Plan

A combination of the Systems Plan and Appliances Plan that provides coverage for both systems and appliances. According to Amazon Home Warranty, this is their most popular plan.

What add-ons are available?

Amazon Home Warranty offers some items that could be added on to your plan at an additional cost. You could add coverage for:

• Pool and spa
• Additional central A/C or heating
• Central VAC
• Lawn sprinkler system
• Well pump
• Septic system
• Wine refrigerator
• Whole house humidifier
• Septic tank pumping
• Standalone freezer
• Sump pump
• Water softener
• Limited roof leak
• Ice-maker
• Additional fridge, hot water heater, oven, washer/dryer, dishwasher, or microwave

Note: commercial grade equipment, systems or appliances are not covered.

How much does Amazon Home Warranty cost?

Amazon Home Warranty’s pricing varies by your location and plan type (Systems Plan, Appliances Plan, Combo Plan). Generally, Amazon Home Warranty’s Appliances Plan pricing is $42 per month. Its Systems Plan pricing is also $42 per month. Its Combo Plan pricing is $52 per month. Amazon Home Warranty offers the first month free if you pay for your warranty in one single payment. So, that would change the total price of the Appliances Plan and Systems Plan to $462 ($38.50 per month) and of the Combo Plan to $572 ($47.67 per month).

Amazon Home Warranty plan pricing summary

Note: these prices do not include taxes. They are also just estimates. Check for actual pricing on Amazon Home Warranty’s site.

How’s the service contractor network?

According to its website, Amazon Home Warranty has over 40,000 contractors in its network.

You may request service by calling Amazon Home Warranty’s customer service.

What types of malfunctions are covered?

Amazon Home Warranty covers malfunctions of covered systems and appliances due to “normal wear and tear” during the contract term; however, Amazon Home Warranty does not provide any definition of what “normal wear and tear” constitutes. Review the types of malfunctions and situations it doesn’t cover below to get a sense of what Amazon Home Warranty may cover.

What types of malfunctions are not covered?

Amazon Home Warranty does not provide coverage for covered systems and appliances that:

• Have known or unknown pre-existing (before the coverage date begins) conditions, deficiencies, and/or defects
• Have conditions or malfunctions due to rust, corrosion, chemical or sedimentary buildup, or collapsed ductwork
• Have failures that may have resulted from abuse, misuse and/or neglect, lack of maintenance, lightning strikes, missing parts, animal, pet and/or pest damage, power failure, power surge, fire, casualty, acts of God, structural and/or property damage, flood, smoke, earthquake, freeze damage, accidents, war, acts of terrorism, nuclear explosion, reaction, radiation, or radioactive contamination, insurrection, riots, vandalism, or intentional destruction of property
• Have failures resulting from or caused by mold, mildew, mycotoxins, fungus, bacteria, virus, condensation, and/or wet or dry rot
• Are determined to be defective by the Consumer Product Safety Commission or the manufacturer, caused by the manufacturer's improper design, use of improper materials and/or formulas, manufacturing process, or any other manufacturing defect
• Have failures due to improper installation
• Have inadequate capacity (over or undersized) or dimensional or design change
• Have conditions caused by insufficient or excessive water pressure, inadequate wiring capacity, or circuit overload

Note: the above may not be the full list of what’s not covered by Amazon Home Warranty. Review your agreement for the full list.

Also, dismantling and removing of defective equipment is not included. Those costs will be an additional cost to you.

What coverage amount limits are there?

Most home warranty plans have maximum amounts that the carrier will pay out to you for repairs and/or replacements of certain covered systems and appliances per covered item per contract term.

Amazon Home Warranty pays up to $1,500 for repairs and replacements per covered item per contract term with the exception of some items. See below for those exceptions.

Covered system limits

For covered systems, Amazon Home Warranty will only pay up to the following:

• $2,500 for central air conditioning systems
• $500 for electrical system
• $500 for plumbing system/stoppage
• $500 for whirlpool bathtub
• $500 for ductwork

Covered appliance limits

For covered appliances, Amazon Home Warranty will only pay up $500 for ceiling and attic fans. Also, the total limit for all professional series or like appliances with brand names such as Sub Zero, Viking, Wolf, Bosch, Jenn-Air, GE Monogram, Thermador, Miele, Fisher & Paykel, etc. is $1,000.

Covered add-ons limits

For optional add-ons, Amazon Home Warranty will only pay up to the following:

• $500 for pool and/or spa, limited roof leak, sump pump, well pump, septic system, whole home water softener, whole house humidifier, and wine fridge
• $200 for septic tank pumping and lawn sprinkler system
• $2,500 for additional A/C

Available discounts

When you pay for your warranty in one single payment, you will get your first month free.

When does coverage start?

You may start requesting services 30 days after you enroll and have paid applicable contract fees. In other words, there is a 30-day waiting period. This is the industry standard. Your coverage start date will also be on your contract.

What’s the cancellation policy?

You may cancel your warranty agreement at any time. To cancel, you may call Amazon Home Warranty’s customer service. If you cancel within the first 30 days after you purchase your plan, you’ll get a full refund. After the 30 days, you’ll receive a pro-rated refund based on the months not used in the plan minus any service or claim costs incurred and a cancellation fee of $30 or 10% of the total contract price—whichever is less. Some states have differing cancellation rules as well. See Amazon Home Warranty’s sample agreement for details.